ACT Corporate Culture Philosophy System

I. Core Values‌

"Components as Mission-Critical"‌: Treat every electronic component as a vital "cell" in critical equipment, establishing end-to-end accountability from selection to delivery.

Military-Grade Integrity‌: Implement the "Three No Tolerance" principles:

    No false labeling

    No ambiguous specifications

    No concealment of defects

II. Operational Guidelines‌

1.Client Commitment‌

Technical response: FAE engineers provide initial feedback within ‌1 hour‌ and deliver solutions within ‌8 hours‌.

Dispute resolution: Establish a ‌Quality Arbitration Committee‌ (composed of 3 senior procurement specialists + 2 external experts).

2.Employee Development‌

Skill Matrix‌: All sales personnel must complete IPC-A-610 Electronic Component Acceptance Standard certification.

Dual Career Paths‌: Parallel advancement tracks for management (Regional Manager) and technical expertise (Component Specialist).

III. Signature Practices‌

"Veteran-Newcomer Mentorship"‌: Employees with 10+ years of experience mentor new hires to preserve industry knowledge.

Supply Chain War Games‌: Monthly emergency drills simulating component shortages/counterfeit scenarios.