ACT Corporate Culture Philosophy System
I. Core Values
"Components as Mission-Critical": Treat every electronic component as a vital "cell" in critical equipment, establishing end-to-end accountability from selection to delivery.
Military-Grade Integrity: Implement the "Three No Tolerance" principles:
No false labeling
No ambiguous specifications
No concealment of defects
II. Operational Guidelines
1.Client Commitment
Technical response: FAE engineers provide initial feedback within 1 hour and deliver solutions within 8 hours.
Dispute resolution: Establish a Quality Arbitration Committee (composed of 3 senior procurement specialists + 2 external experts).
2.Employee Development
Skill Matrix: All sales personnel must complete IPC-A-610 Electronic Component Acceptance Standard certification.
Dual Career Paths: Parallel advancement tracks for management (Regional Manager) and technical expertise (Component Specialist).
III. Signature Practices
"Veteran-Newcomer Mentorship": Employees with 10+ years of experience mentor new hires to preserve industry knowledge.
Supply Chain War Games: Monthly emergency drills simulating component shortages/counterfeit scenarios.